The Platform

MAKE YOUR VOICES HEARD!
Photo illustration by John Lyman

Social media has become a powerful yet polarizing force in the Israel-Gaza conflict.

Few geopolitical struggles have gripped the global conscience as persistently as the ongoing war in Gaza between the Israeli military and Hamas. Rooted in historical grievances and competing claims of sovereignty, this deeply entrenched confrontation has been shaped by decades of shifting alliances, ground battles, and media coverage. Yet, the rise of social media has introduced a seismic shift, transforming how the world engages with, interprets, and participates in this ongoing crisis.

Platforms like Twitter, Facebook, Instagram, and TikTok have become virtual frontlines, amplifying narratives, shaping global opinion, and sometimes distorting reality. In the context of Israel and Gaza, social media has emerged as both a tool for democratizing information and a weapon for spreading misinformation, complicating efforts to build consensus or achieve resolution.

Unlike traditional media, which operates through a web of editorial oversight, social media thrives on immediacy. It provides a raw, often unfiltered window into the lived experiences of those directly affected by the conflict. Over the years, these platforms have become critical conduits for real-time updates, firsthand accounts, and visceral imagery.

For instance, back in May of 2021, videos of airstrikes over Gaza, rocket launches, and the aftermath of destruction flooded global feeds. These images, often accompanied by wrenching personal stories, gave human faces to the abstract horrors of war. By collapsing the distance between those on the ground and distant observers, social media transformed distant headlines into intimate, urgent calls for attention and action.

However, the immediacy that makes social media so powerful also makes it perilous. Both Israelis and Palestinians, as well as their supporters, have weaponized these platforms to advance competing narratives. Hashtags like #FreePalestine and #IsraelUnderAttack serve as digital rallying points, consolidating communities and amplifying partisan perspectives. In this conflict, social media is not merely a mirror reflecting reality but a battleground where reality is contested.

The haunting image “All Eyes on Rafah,” which captured Gazans pleading for aid at the sole border crossing into Egypt, became an international symbol of their humanitarian plight. In response, Israeli advocates launched a counter-campaign under the slogan, “Where were your eyes on October 7?” This digital tug-of-war underscores how social media amplifies the stakes, reframing events to evoke outrage, sympathy, or defiance depending on the intended audience.

These platforms do more than shape public opinion; they influence diplomacy and policymaking. The rise of “digital diplomacy” has fundamentally altered how governments and non-state actors engage with international audiences. State representatives now use social media to articulate positions, respond to crises, and shape global narratives in real-time.

Since the October 7 attacks by Hamas militants, world leaders, human rights activists, and celebrities alike leveraged their platforms to denounce human rights abuses, call for ceasefires, or express solidarity with one side or the other. This open forum has allowed even non-governmental organizations, grassroots activists, and extremist groups to bypass traditional diplomatic channels, connecting directly with audiences in ways that simultaneously democratize and destabilize global discourse.

The global nature of social media has further internationalized the Israel-Gaza conflict, making it a focal point for activists, commentators, and ordinary users far removed from the region. The accessibility of these platforms allows individuals from diverse backgrounds to project their interpretations onto the conflict. To some, it is a story of colonial oppression and resistance. To others, it is a battle between terrorism and self-defense or a symbol of broader religious and ideological struggles. This multiplicity of frames complicates the narrative and fragments international consensus, making it more difficult for policymakers to agree on actionable solutions.

Moreover, the conflict’s broader implications—touching on themes like the global war on terror, human rights, and Middle Eastern geopolitics—make it a lightning rod for international debate. Social media magnifies these intersections, enabling users to contextualize the conflict within global frameworks while often reinforcing biases and preconceptions. The platforms’ algorithms, designed to prioritize engagement over accuracy, exacerbate polarization by serving users content that aligns with their existing views. This dynamic fuels echo chambers, turning the virtual battleground into a space of heightened antagonism rather than constructive dialogue.

Yet, amid the noise, social media has also facilitated moments of global solidarity and awareness. The visceral immediacy of images and videos has galvanized humanitarian efforts and inspired calls for ceasefires and aid. At the same time, it has exposed the limitations of traditional diplomacy in an era where information—and misinformation—travels at the speed of light. As governments grapple with this new reality, the role of social media in shaping international responses to the conflict will only grow more significant.

The Israel-Gaza conflict is no longer a localized struggle confined to the borders of the Middle East. It is a global narrative, shaped and reshaped by the millions of voices participating in its telling. For mediators, policymakers, and observers alike, understanding social media’s role in this conflict is no longer optional but imperative. In an age where digital platforms serve as arenas for truth and manipulation, the battle for hearts and minds is being fought as fiercely online as it is on the ground.

As this conflict evolves, so will how it is perceived and contested. Social media’s capacity to inform, distort, unite, and divide remains one of the most defining challenges of our era. In the Israel-Gaza conflict and beyond, its role as a virtual battlefield is a stark reminder of the power—and peril—of our interconnected world.

Sofia Eve Mathew is studying at St Joseph’s University in Bengaluru, India.

Dr. Karamala Areesh Kumar is Head of the Department of International Relations and Peace and Public Policy at St Joseph’s University, Bengaluru, India.